-nogrella.com has determined certain rules in addition to those listed in the Terms of Service Agreement, Distant Sales Agreement and Money Transfer Agreement, in order to protect the rights of guests and ensure customer satisfaction. As a service owner, if you violate these rules, penalties will apply in proportion to the customer dissatisfaction caused by the violation.
-As a service owner, you are required to fulfill your obligations related to a booking that you have accepted in accordance with the specified conditions. If you cancel a booking you have accepted except for force majeure reasons, your account will be suspended for 6 months. During this time, you are expected to fulfill other bookings that have already been accepted.
-The service owner and workers are expected to communicate with the guests professionally. If a crime is committed by the worker, you, as a service owner, will be removed from the nogrella.com system indefinitely.
-In the event that the service owner or the worker behaves inadequately or unprofessionally towards the guests; makes physical contact in an uncomfortable way; engages in racist, threatening, discriminatory speech or behaviour; does not comply with moral and social rules, as a result of the evaluation, nogrella.com account will be suspended for a period not less than 12 months.
-As a service owner, if you try to bypass the nogrella.com booking process, share your contact information with the guest or direct the guest to a different platform or channel, your nogrella.com account will be suspended for 12 months.
-If a guest creates a request for your listing and you, as a service owner, confirm this booking request, you can no longer increase the booking fee and other price components. If you try to increase the price regarding a booking request that you have accepted, the calendar of your relevant listing will be closed for 6 months.
-If you take actions that will endanger the safety of the guests, as a result of the investigation, your nogrella.com account will be suspended for a period of not less than 6 months.
-If, as a service owner, you change or cancel your service details you have agreed upon with your guest without any justification, the calendar of your relevant listing will be closed for 3 month.
-If there are more people than specified in the personnel category, the calendar of your relevant listing will be closed for 3 months.
-If, as a service owner, you try to provide service with a technical equipment other than the one specified in the listing and if your guest does not accept this change, your account will be suspended by nogrella.com for 12 months.
-Except for force majeure reasons, if you serve to the guest more than 4 hours later than the check-in time, the calendar of your relevant listing will be closed for not less than 1 month. If you do not deliver the boat to your guest except for force majeure reasons, your nogrella.com account will be suspended indefinitely.
-As a service owner, you will be responsible for the accuracy and completeness of the information regarding your listing on nogrella.com. If your guests encounter any problems due to incorrect and incomplete information, your listing will be suspended for no less than 3 months.
-If the information regarding the basic service detail is incorrect, your listing will be suspended for 12 months.
-If you cancel a booking in a calendar year without showing a valid reason, your nogrella.com account will be suspended for 6 months.
-If you cancel an option you have offered without a valid reason, your nogrella.com account will be suspended for 1 month.
-If the guest’s contact requests are not answered for more than 24 hours without a valid reason after the booking is made, the calendar of your relevant listing will be closed for 1 month.
-In case your guest is exposed to unhygienic conditions, your listing will be suspended for no less than 12 months, but in any case until the problem is resolved.
-Once the guest’s booking process is over, if you contact the guests regarding the service rating and evaluation received from the guest, your nogrella.com account will be suspended for no less than 3 months and upto 12 months.
