Legal Notices

Who we are

Our website address is:

How the Site Works is a platform where companies serving in the field of tourism will promote and market their services. If a service purchase is made by the customers through nogrella, they receive a commission over the service fee for this work..

By accessing the website and or by submitting personal data manually or in the electronic form to us in connection with the website. You give your consent that all personal data that you submit will be processed by us in the manner and for the purposes described below. Kindly, read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

If you have any questions at all about this policy or the Website or about how we use and process your personal data, Kindly do not hesitate to contact us by e-mail at or, alternatively, in writing to

Information about our use of cookies

Our website uses cookies to differentiate you from other users using our website. These cookies allow us to provide you with good user experience and helps us in improving our website as well. When you access our services, you are trusting us to handle these cookies in a safe way.

Cookies are small text files that a web server sends to your browser or on the hard drive of your computer that stores information about the sites that you visit. These cookies allow us to connect your activity with other services and information we hold about you in your profile. They are widely used to optimize the website to work more efficiently.

We use the following cookies:

Analytical/performance cookies: These cookies allow us to track the visitors on our website. They are essential in measuring the number of visitors and how they move around our website. This helps us to evaluate the performance of our site, for example, ensuring whether users are getting what they have been looking for easily or not.

Targeting cookies: The pages you visited and the links you followed, all are recorded by the targeted cookies. The user data and behaviour information allows us to make advertising services more relevant to the user’s interests. This information can be shared with the third party websites like (Google Analytics, and Affiliate Networks)  for this specific purpose.

Advertising cookies: Advertising Cookies are used to gather data that may help in delivering online advertisement catered specifically to a users interest.. They may gather a de-identified, non-human readable version of your email address to compare with the other data of you for improving the relevance of online advertising. It might also collect the following information of yours: IP address, browser or operating system type.

Log Files

We use IP addresses to analyze trends, administer the Website and gather broad demographic data for aggregate use. IP addresses are not linked to personally identifiable data.


The website contains links to other websites. Kindly be aware that we are not responsible for the privacy practices of other websites. We encourage you to be aware when you leave the website and to read the privacy policies of each and every website that collects personally identifiable data. This privacy policy applies solely to data collected by us on the website.

Data Collection

We are committed to protecting the privacy of the users of our Website. We are the sole owner of the data collected on the Website. We will not sell, share, or rent this data to others in ways different from those disclosed in this statement.

We collect data from you at several different points on the website. The collected data remains safe & secured in our database for almost 60 days before being refreshed. We may also collect demographic and navigation data about you available on other websites or databases.By submitting your data you consent to the use of that data as set out in this policy. If we edit this privacy policy we will update the changes on this page and may place notices on other pages of the website, so that you may be aware of the data we collect and how we use it at all times.

How We Use the Data Collected

All of the data that we have collected from you, during your visits to our websites and by the emails you sent to us is used in the following way.

  1. To communicate with you in order to make the services on our website better.
  2. To personalize the content you receive from us through our newsletter
  3. To provide a better insight on all of the best deals available on our site so you don’t miss out on anything.
  4. To comply with any procedures regarding the law.
  5. To also exercise & defend our legal rights.

Direct Mailings

We regularly send out survey forms, newsletters, discount coupon, voucher code alerts to our members and let them know about the latest discounts and offers. By default, members will receive all e-mail communications but if preferred, members can select what type of e-mails they receive from us by managing their subscription options located in the “My Account” section of the website or by clicking through from the link in our emails, we may also wish to provide you with data about special features of our website or any other service or products we think may be of interest to you. This is an opt-in e-mail option selected when you register to the website. At any time you can alter your personal profile on the website to disable any further emails.

There’s a possibility that the website will request data from you via surveys and contests. Participation in these surveys or contests is completely voluntary and you, therefore, have a choice whether or not to disclose this data. Data requested may include contact data (such as name and shipping address), and demographic data (such as postcode or age level). Contact data will be used to notify the winners and award prizes. Survey data will be used for purposes of monitoring or improving the use of and satisfaction with this website.

Information Security

In the course of us receiving your personal information, that information might also be transferred over the internet. Though we make every effort to protect the personal information that you might provide us, the transmission of information over the internet is not entirely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information uploaded on our website and that such is uploaded on your own accord. Once we have received your personal information, we will use strict procedures and security features to keep them safe and prevent unauthorized access to it.

Public (Unregistered) Users

We will not capture data about public (unregistered) users of the website, other than your IP address and session details such as pages viewed and type of browser used. This data is automatically logged by the internet server and will be used to evaluate the use and performance of the network.

Newsletter Subscriptions

By providing us with your e-mail address and accepting the terms of our policy, you opt to receive newsletters from our websites. The letters will contain the best deals we might be offering at that current time alongside some other discounts that you might be interested in, the newsletters are specifically created to cater the need of every consumer according to their cookie data we collected.


We may share (whether or not for payment) aggregated demographic data with our partners, clients and advertisers. This is not linked to any personal data that can identify any individual person. We may partner with another party to provide specific services. When you sign-up for these services, we will share names or other contact data that is necessary for the third party to provide such services. These parties are not allowed to use personally identifiable data except for the purpose of providing such services. We may also use such aggregated data and statistics for monitoring the website usage in order to help us develop it and our services may provide such aggregate data to third parties.


If you elect to use our referral service for informing a friend about our website, we will ask you for your friend’s name and email address. We will automatically send the friend a one-time email inviting them to visit the website. We store this data for the sole purpose of sending this one-time email. This data is then discarded after the email is sent.

Data Protection

We shall only use your personal data in accordance with the legal requirements, principles and best practice recommendations of the Act that grants you various rights in respect of the processing of your personal data. In accordance with Article 77 of the General Data Protection Regulation, you may also make a complaint to the Information Commissioner’s Office, or the data protection regulator in the country where you usually live or work, or where an alleged infringement of the General Data Protection Regulation has taken place. Alternatively, you may seek a remedy through the courts if you believe your rights have been breached.

For more details about your rights under the Act, the rules we have to adhere to in collecting and storing your data, and how you can check your data records, kindly visit

Updating/Removal of Personal Data

If any data regarding you requires to be corrected, updated or changed it is your responsibility to advise us of the required amendments. If you inform us that you no longer desire our service, we shall correct, update or remove your personal data provided to us. Kindly note, an archive copy of any data provided to us may be retained by us for our records and for audit purposes.


If you have any questions about this policy or the website, or about how we use and process your personal data, kindly do not hesitate to contact us through e-mail at

This privacy policy explains how  processes your personal data. is a part of Emaglobe Limited. We’re bound to follow the same standards of business ethics & data protection. Kindly review it carefully, as it specifies the rights you have and how you can exercise them.

General Terms and Conditions

  • 1. Your Agreement
    • 1.1 This website and/or the Nogrella App (together, ‘Nogrella Platform’) is operated by Emaglobe limited, a United Kingdom limited company. Please read (“this Terms and conditions”) carefully before using the Nogrella Platform and the services offered by Emaglobe limited, its affiliated companies (together, “Nogrella”) or the third-party operators (the “Operator”) through the Nogrella Platform (the “Services”). “You” and “your” when used in this Terms and conditions includes (1) any person who accesses the Nogrella Platform and (2) persons for whom you make a purchase of the Services.
  • 2. Change of Terms and conditions
    • 2.1 Nogrella’s Modifications
      • 2.1.1 Nogrella reserves the right, at its sole discretion, to change or modify any part of this Terms and conditions at any time without prior notice. You should visit this page periodically to review the current Terms and conditions to which you are bound. If Nogrella changes or modifies this Terms and conditions, Nogrella will post the changes to or modifications of this Terms and conditions on this page and will indicate at the bottom of this page the date on which this Terms and conditions was last revised.
      • 2.1.2 Your continued use of the Nogrella Platform after any such changes or modifications constitutes your acceptance of the revised Terms and conditions. If you do not agree to abide by the revised Terms and conditions, do not use or access or continue to use or access the Nogrella Platform and/or the Services. It is your responsibility to regularly check the Nogrella Platform to ascertain if there are any changes to this Terms and conditions and to review such changes.
      • 2.1.3 In addition, when using the Services, you shall be subject to any additional terms applicable to such Services that may be posted on the page relating to such Services from time to time and the privacy policy adopted by Nogrella from time to time (“the Privacy Policy”). All such terms are hereby expressly incorporated by reference in this Terms and conditions.
  • 3. Access and Use of the Services
    • 3.1 Ownership of Content
      • 3.1.1 This Nogrella Platform, the domain name (, subdomains, features, contents and application services (including without limitation to any mobile application services) offered periodically by Nogrella in connection therewith are owned and operated by Emaglobe Limited.
    • 3.2 Provision and Accessibility of Services
      • 3.2.1 Subject to this Terms and conditions, Nogrella may either offer to provide the Services by itself or on behalf of the Operators, as described in further detail on the Nogrella Platform. The Services that have been selected by you on the Nogrella Platform are solely for your own use, and not for the use or benefit of any third party. The term “Services” includes but is not limited to the use of the Nogrella Platform, any Services offered by Nogrella by itself or on behalf of the Operators on the Nogrella Platform. Nogrella may change, suspend or discontinue any Services at any time, including the availability of any feature, database or content. Nogrella may also impose limits or conditions on certain Services or restrict your access to any part or all of the Services without notice or liability.
      • 3.2.2 Nogrella does not guarantee that the Services will always be available or uninterrupted. Nogrella will not be liable to you if for any reason the Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Services. You are also responsible for ensuring that all persons who access the Services through Internet connection are aware of this Terms and conditions and other applicable terms and conditions for the Services, and that they comply with them.
      • 3.2.3 If you link to the Nogrella Platform, Nogrella may revoke your rights to so link at any time, at Nogrella’s sole discretion. Nogrella reserves the right to require prior written consent before linking to the Nogrella Platform.
  • 4. Nogrella Platform and Content
    • 4.1 Use of the Content
      • 4.1.1 All materials displayed or performed on the Nogrella Platform including but not limited to text, data, graphics, articles, photographs, images, illustrations, video, audio and other materials (“Content”) are protected by copyright and/or other intellectual property rights. This Nogrella Platform and the Content are intended solely for your personal and non-commercial use of the Services and may only be used in accordance with this Terms and conditions.
      • 4.1.2 If Nogrella agrees to grant you access to the Nogrella Platform and/or the Content, such access shall be non-exclusive, non-transferable and limited license to access the Nogrella Platform in accordance with this Terms and Use. Nogrella may, at its absolute discretion and at any time, without prior notice to you, amend or remove or alter the presentation, substance or functionality of any part or all of the Content from the Nogrella Platform.
      • 4.1.3 You shall abide by all copyright notices, trademark rules, information, and restrictions contained in the Nogrella Platform and the Content accessed through the Nogrella Platform, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever the Nogrella Platform or the Content or third party submissions or other proprietary rights not owned by you without the express prior written consent of the respective owners, or in any way that violates any third party rights.
    • 4.2 Nogrella’s Liability for the Nogrella Platform and Content
      • 4.2.1 Nogrella cannot guarantee the identity of any other users with whom you may interact with in the course of using the Nogrella Platform. Nogrella cannot guarantee the authenticity and accuracy of any content, materials or information which other users or the Operators may provide. All Content accessed by you using the Nogrella Platform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.
      • 4.2.2 Under no circumstances will Nogrella be liable in any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via the Nogrella Platform.
  • 4.3 Sort Order * 4.3.1 We provide sorting and filter settings for you to adapt the search results to your preferences using criteria such as availability, price recommendations, Services’ popularity, Services’ reviews or other criteria. We continually optimize the Nogrella Platform to provide you the best experience and may test different default sort order algorithms from time to time.
  • 5. Intellectual Property Rights
    • 5.1 Intellectual Property
      • 5.1.1 All intellectual property rights subsisting in respect of the Nogrella Platform belong to Nogrella or have been licensed to Nogrella for use on the Nogrella Platform. This Nogrella Platform, the Services and the Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws. You undertake that: (a) You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any part of the Nogrella Platform and the Content, software, materials, or the Services in whole or in part; (b) You shall only download or copy the Content (and other items displayed on the Nogrella Platform or related to the Services) for personal and non-commercial use only, provided that you maintain all copyright and other notices contained in such Content; and (c) You shall not store any significant portion of any Content in any form. Copying or storing of any Content other than personal and non-commercial use is expressly prohibited without prior written permission from Nogrella or from the copyright holder identified in such Contents copyright notice.
  • 6. User Submissions
    • 6.1 Uploading of Information
      • 6.1.1 In the course of accessing the Nogrella Platform or using the Services, you may provide information which may be used by Nogrella and/or the Operators in connection with the Services and which may be visible to other users of the Nogrella Platform. You understand that by posting information or content on the Nogrella Platform or otherwise providing content, materials or information to Nogrella and/or the Operators in connection with the Services (“User Submissions”): (a) You hereby grant to Nogrella and the Operators a non-exclusive, worldwide, royalty free, perpetual, irrevocable, sub-licensable and transferable right to use and fully exploit such User Submissions, including all related intellectual property rights subsisted thereon, in connection with providing the Services and operating the Nogrella Platform and Nogrella’s business, including but not limited to the promotion and redistribution of part or all of the Services and derivative works thereof in any media formats and through any media channels; (b) You agree and authorize Nogrella to use your personal data in accordance with the Privacy Policy in effect from time to time; (c) You hereby grant each user of the Nogrella Platform a non-exclusive license to access your User Submissions through the Nogrella Platform, and to use, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the functionality of the Nogrella Platform and under this Terms and conditions; (d) You acknowledge and agree that Nogrella retains the right to reformat, modify, create derivative works of, excerpt, and translate any User Submissions submitted by you. For clarity, the foregoing license grant to Nogrella does not affect your ownership of or right to grant additional non-exclusive licenses to the material in the User Submissions, unless otherwise agreed in writing; (e) You hereby represent and warrant that any content in your User Submission (including but not limited to text, graphics and photographs) do not infringe any applicable laws, regulations or any third party rights; and (f) That all the User Submissions publicly posted or privately transmitted through the Nogrella Platform is the sole responsibility of you and that Nogrella will not be liable for any errors or omissions in any content.
  • 7. Users Representations, Warranties and Undertakings
    • 7.1 Use of the Nogrella Platform and the Services
      • 7.1.1 You represent, warrant and undertake to Nogrella that you will not provide any User Submissions or otherwise use the Nogrella Platform or the Services in a manner that: (a) Infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; or (b) Violates any law, statute, ordinance or regulation; or (c) Is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (d) Involves commercial activities and/or sales without Nogrella’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; or (e) Constitutes libel, impersonates any person or entity, including but not limited to any employee or representative of Nogrella; or (f) Contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program.
    • 7.2 Removal of User Submissions
      • 7.2.1 Nogrella reserves the right to remove any User Submissions from this Nogrella Platform at any time, for any reason including but not limited to, receipt of claims or allegations from third parties or authorities relating to such User Submission or if Nogrella is concerned that you may have breached any of the preceding representations, warranties or undertakings, or for no reason at all.
    • 7.3 Responsibility for User Submissions
      • 7.3.1 You remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Nogrella Platform.
      • 7.3.2 You acknowledge and agree that you shall be solely responsible for your own User Submissions and the consequences of posting or publishing all of your User Submissions on the Nogrella Platform. You represent, warrant and undertake to Nogrella that: (a) You own or have the necessary rights, licenses, consents, releases and/or permissions to use and authorize Nogrella to use all copyright, trademark or other proprietary or intellectual property rights in and to any User Submission to enable inclusion and use thereof as contemplated by the Nogrella Platform and this Terms and conditions; and (b) Neither the User Submissions nor your posting, uploading, publication, submission or transmittal of the User Submission or Nogrella’s use of the User Submissions, or any portion thereof, on or through the Nogrella Platform and/or the Services will infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law, rule or regulation.
      • 7.3.3 You are responsible for all of your activity in connection with using the Nogrella Platform and/or the Services. You further represent, warrant and undertake to Nogrella that you shall not: (a) Conduct any fraudulent, abusive, or otherwise illegal activity which may be grounds for termination of your right to access or use the Nogrella Platform and/or the Services; or (b) sell or resell any products, services or reservation obtained from or via the Nogrella Platform; (c) use the Nogrella Platform for commercial or competitive activity or purposes, or for the purpose of making speculative, false or fraudulent bookings or any reservations in anticipation of demand; (d) Post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of the Nogrella Platform; or (e) Violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity that is expressly prohibited; or (f) Run maillist, listserv, or any other form of auto-responder, or “spam” on the Nogrella Platform, or any processes that run or are activated while you are not logged on to the Nogrella Platform, or that otherwise interfere with the proper working of or place an unreasonable load on the Nogrella Platform’s infrastructure; or (g) Use manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any page of the Nogrella Platform; or (h) Decompile, reverse engineer, or otherwise attempt to obtain the source code of Nogrella Platform.
      • 7.3.4 You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with using the Nogrella Platform and/or the Services.
  • 8. Registration and Security
  • 8.1 Opening of the Nogrella Account
  • 8.1.1 In the course of using the Services, you may be required to open and maintain an account with Nogrella (“Nogrella Account”).
    • 8.2 Provision of Personal Information
      • 8.2.1 As a condition to using some aspects of the Services, you may be required to register with Nogrella and select a password and user name (“Nogrella User ID”). If you are accessing the Services through a Third Party Website or service, Nogrella may require that your Nogrella User ID be the same as your user name for such Third Party Website or service.
      • 8.2.2 You shall provide Nogrella with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Terms and conditions, which may result in immediate termination of your Nogrella Account.
      • 8.2.3 You represent that you shall not: (a) Select or use as a Nogrella User ID a name of another person with the intent to impersonate that person; or (b) Use as a Nogrella User ID a name subject to any rights of a person other than you without appropriate authorization.
      • 8.2.4 Nogrella reserves the right to refuse registration of or to cancel a Nogrella Account at its sole discretion. You shall be responsible for maintaining the confidentiality of your password.
  • 9. Reviews – Further correspondence – Rights to User Content
    • 9.1. By completing a booking, you agree to receive confirmation messages (in the form of emails and/or app notifications), as well as an invitation email(s) or app notification(s) for you to complete our guest review form which we will send to you after you finish an activity. Leaving a review is optional. For clarity, the confirmation and guest review emails are transactional and are not part of the newsletters or marketing mails, from which you can unsubscribe. The completed guest review may be uploaded onto the relevant activity page on the Nogrella platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Activity. Upon submitting a review, your account may be awarded Nogrella credits, which may be used towards your next booking subject to terms and conditions. Each account may only submit one review per activity booked once or multiple times within the same calendar month. Fraud and abuse will result in the forfeiture of Nogrella credits. Nogrella further reserves the right to deduct any credits directly from your Nogrella account without prior notice.
    • 9.2. By posting a review, you grant Nogrella the full, perpetual, free, transferable and irrevocable rights to all submitted user content. Nogrella reserves the right to translate, edit, adjust, refuse or remove reviews at its sole discretion.
    • 9.3. You confirm you will comply with these Guest Review Guidelines. In addition, you represent and warrant that
      • 9.3.1. you own and control all of the rights to the user content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such user content to or through the platform;
      • 9.3.2. such content is accurate and not misleading; and
      • 9.3.3. use and posting or other transmission of such content does not violate the Terms and conditions or any applicable laws and regulations and will not violate any rights of or cause injury to any person or entity.
  • 9.4. Reviews may not contain obscenities, profanity, inappropriate content, hate speech and offensive content, promotion of illegal conduct, other people’s personal information such as names, phone numbers or email addresses, and irrelevant content such as promotional, invite and reward information. Moreover, reviews may not defame, abuse, harass, or violate the legal rights of others.
  • 9.5. You further grant Nogrella the right to pursue at law any person or entity that violates your or Nogrella’s rights in the content by a breach of the Terms and conditions. You agree you will be solely responsible for any user content you provide or submit.
    • 9.6. Content submitted by users will be considered non-confidential and Nogrella is under no obligation to treat such content as proprietary information. Without limiting the foregoing, Nogrella reserves the right to use the content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. Nogrella is under no obligation to offer you any payment for content that you submit or the opportunity to edit, delete or otherwise modify content once it has been submitted to Nogrella. Nogrella shall have no duty to attribute authorship of content to you, and shall not be obligated to enforce any form of attribution by third parties. Please refer to the Terms and conditions on the Platform for more details.
  • 10. Booking Confirmation, Tickets, Vouchers, Fees and Payment
    • 10.1 Booking Confirmation
      • 10.1.1 Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time for confirmation as stated on the Nogrella Platform is solely for reference only. Actual time required for confirmation may vary.
    • 10.2 Purchase and Use of the Vouchers
      • 10.2.1 Through the Nogrella Platform, you may purchase vouchers from Nogrella for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher.
      • 10.2.2 In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.
      • 10.2.3 An Operator may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither Nogrella nor the Operator is responsible for lost, destroyed or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Operator may refuse to accept your Voucher, and no refunds will be granted.
    • 10.3 Terms of the Vouchers
      • 10.3.1 The Terms and conditions for each Voucher may vary amongst Operators and any restrictions that apply to the use of such Voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the Nogrella Platform.
      • 10.3.2 Vouchers are admission tickets to one-time events (‘Events’): the date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be granted.
    • 10.4 Cancelation of Vouchers
      • 10.4.1 You may cancel your Voucher by contacting Nogrella customer service within the cancelation period, as stated at the time of purchase on the Nogrella Platform. Cancelation windows vary on a case by case basis. A Voucher canceled with the required notice will be refunded in full to the credit card you used to purchase such Voucher.
      • 10.4.2 The Operator, not Nogrella, is the offeror of the Services for the Events, to which the Vouchers correspond to, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.
      • 10.4.3 Please directly consult with the Operator if you have any enquiries or complaints in respect of the Service you received in connection with your Voucher. Except as expressly set forth herein, all fees paid for Vouchers are non-refundable. Prices quoted for Vouchers are in the currency stated on the Nogrella Platform at the time prior to purchase.
      • 10.4.4 If an Event which you have purchased a Voucher for is canceled by the Operator, Nogrella will notify you as soon as reasonably practicable, and will process a full refund to the credit card you used to purchase such Voucher.
    • 10.5 Required Assistance
      • 10.5.1 If you attempt to use a Voucher in accordance with this Terms and conditions and the additional terms and conditions applicable to such Voucher and you are unable to do so (due to the fault of the Operator or otherwise), please contact Nogrella at, and Nogrella will try to liaise with the Operator for an appropriate remedy.
    • 10.6 Additional Charges
      • 10.6.1 Nogrella reserves the right to require payment of fees or charges for any Services offered by Nogrella. You shall pay all applicable fees or charges, as described on the Nogrella Platform in connection with such Services selected by you.
    • 10.7 Modifications to Charges
      • 10.7.1 Nogrella reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on the Nogrella Platform. Your use, or continued use, of the Services offered by Nogrella following such notification constitutes your acceptance of any new or revised fees or charges.
    • 10.8 Nogrella’s Rights and Obligations
      • 10.8.1 Nogrella reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at Nogrella’s sole discretion.
      • 10.8.2 Nogrella intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.
      • 10.8.3 Whilst the Operators are required to provide Nogrella with accurate and updated prices of the Services on the Nogrella Platform, Nogrella cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.
    • 10.9 The above terms and conditions & return policies are appliable to all Nogrella users worldwide.
  • 11. Discounts
    • 11.1 Nogrella Coupons
      • 11.2.1 Nogrella Coupons are coupons with a one-time use and will not be returned if used that will be sent to your designated email address or applied directly to your Nogrella Account, which may be used in exchange for discounts of future bookings on the Nogrella Booking Platform. For the avoidance of doubt, once you have used the Nogrella Coupons on the Nogrella Booking Platform, such Nogrella Coupons will not be returned or refunded under any circumstances.
    • 11.2 Abuse of Discounts
      • 11.3.1 In the event where it has come to Nogrella’s attention that the Nogrella Coupons were earned in a fraudulent manner, in a manner that violates this Terms and conditions or in a manner otherwise not intended by Nogrella, Nogrella reserves the right to the following: (a) Termination of your Nogrella Account with immediate effect; or (b) Cancelation of all Nogrella Credits or Nogrella Coupons as previously accrued; or (c) Refusal of the provision of the Services to you; or (d) Any other measures as deemed appropriate by Nogrella at its sole discretion.
  • 12. Privacy Policy
    • 12.1 Privacy Policy
      • 13.1.1 For Nogrella’s policy relating to its use of of your personal data, please review Nogrella’s current Privacy Policy, which is hereby incorporated by reference to this Terms and conditions. Your acceptance of this Terms and conditions constitutes your acceptance and agreement to be bound by our Privacy Policy.
  • 13. Indemnity
    • 14.1 Nogrella’s Indemnification
      • 13.1.1 You will indemnify and hold Nogrella, subsidiaries, affiliates, officers, directors and employees harmless from, including but not limited to all damages, liabilities, settlements, costs and attorney’s fees, claims or demands made by any third party due to or arising out of your access to the Nogrella Platform, use of the Nogrella Platform, your violation of this Terms and conditions, or the infringement of any intellectual property or other right of any person or entity by you or any third party using your Nogrella User ID.
    • 13.2 Nogrella’s Involvement
      • 13.2.1 Nogrella may, if necessary, participate in the defense of any claim or action and any negotiations for settlement. You will not make any settlement that may adversely affect the rights or obligations of Nogrella without Nogrella’s prior written approval. Nogrella reserves the right, at its expense and upon notice to you to assume exclusive defense and control of any claim or action.*
      • 14. Disclaimers and Limitation of Liability
    • 14.1 Parties’ Relationship
      • 14.1.1 Nogrella has no special relationship with or fiduciary duty to you for accessing and using the Nogrella Platform and the Content. You acknowledge that Nogrella has no control over, and no duty to take any action regarding: (a) Which users gain access to this Nogrella Platform; (b) What content you access via the Nogrella Platform; (c) What effects the Content may have on you; (d) How you may interpret or use the Content; and (e) What actions you may take as a result of having been exposed to the Content.
    • 14.2 Services and Comments
      • 14.2.1 You acknowledge and agree that the Operators may offer the Services on the Nogrella Platform, and that suggestions or recommendations may be given by the Operators or Users of the Nogrella Platform. Nogrella makes no representations or warranties regarding the accuracy of descriptions anywhere on the Services, or regarding suggestions or recommendations of the Services offered or purchased through the Nogrella Platform.
    • 14.3 Exemption of Liability
      • 14.3.1 In no event will Nogrella, the Nogrella Platform, or any of Nogrella’s holding companies, subsidiaries, affiliates, officers, directors and/or employees be liable for any loss of profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from: (a) This Nogrella Platform; or (b) This Terms and conditions; or (c) Any breach of this Terms and conditions by you or a third party; or (d) Use of the Nogrella Platform, tools or Services we provide related to the business we operate on the Nogrella Platform by you or any third party; or (e) Any actual or attempted communication or transaction between users, in each case, even if we have been advised of the possibility of such damages.
      • 14.3.2 These limitations and exclusions apply without regard to whether the damages arise from: (a) Breach of contract; or (b) Breach of warranty; or (c) Strict liability; or (d) Tort; or (e) Negligence; or (f) Any other cause of action, to the maximum extent that such exclusion and limitations are not prohibited by applicable law.
      • 14.3.3 This Nogrella Platform, including all content, software, functions, materials and information made available on or accessed through the Nogrella Platform, is provided on an “as is” basis. To the fullest extent permissible by applicable law, Nogrella makes no representations or warranties of any kind, either express or implied, including but not limited to the content on the Nogrella Platform or the materials, information and functions made accessible through the Nogrella Platform, for any of the Services or hypertext links to third parties or for any breach of security associated with the transmission of sensitive information through the Nogrella Platform, or for Operator ability, fitness for a particular purpose, non-infringement, or that the use of the Services will be uninterrupted or error-free.
      • 14.3.4 You acknowledge and agree that any transmission to and from the Nogrella Platform is not confidential and your communications may be read or intercepted by others. You further acknowledge and agree that by submitting communications to Nogrella and by posting information on the Nogrella Platform, including tours and/or activities, no confidential, fiduciary, contractually implied or other relationship is created between you and Nogrella other than pursuant to this Terms and conditions.
      • 14.3.5 You acknowledge and agree that you will not hold or seek to hold Nogrella responsible for the content provided by any Operator or third party and you further acknowledge and agree that Nogrella is not a party to any transaction in relation to the Services provided by any Operator or third party. Nogrella has no control over and does not guarantee the safety of any transaction, tours and/or activities or the truth or accuracy of any listing or other content provided by any Operator or third party on the Nogrella Platform.
    • 14.4 Remedies
      • 14.4.1 If you are dissatisfied with the Nogrella Platform, do not agree with any part of this Terms and conditions, or have any other dispute or claim with or against Nogrella or another user of the Nogrella Platform with respect to this Terms and conditions or this Nogrella Platform, your sole and exclusive remedy against Nogrella is to discontinue use of the Nogrella Platform.
  • 15. Interaction with Third Parties
    • 15.1 Links to Third Party Websites
      • 15.1.1 This Nogrella Platform may contain links to third party websites or services (“Third Party Websites”) that are not owned or controlled by Nogrella, or the Services may be accessible by logging in through a Third Party Website. Links to Third Party Websites do not constitute an endorsement or recommendation by Nogrella of such Third Party Websites or the information, products, advertising or other materials available on those Third Party Websites.
      • 15.1.2 When you access Third Party Websites, you do so at your own risk. You hereby represent and warrant that you have read and agree to be bound by all applicable policies of any Third Party Websites relating to your use of the Services and that you will act in accordance with those policies, in addition to your obligations under this Terms and conditions.
      • 15.1.3 Nogrella has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Websites. In addition, Nogrella will not and cannot monitor, verify, censor or edit the content of any Third Party Website. By using the Services, you expressly relieve and hold Nogrella harmless from any and all liability arising from your use of any Third Party Website.
      • 15.1.4 Your interactions with organizations and/or individuals found on or through the Services including but not limited to the Operators, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals.
      • 15.1.5 You should conduct whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
    • 15.2 Nogrella’s Responsibility
      • 15.2.1 You agree that Nogrella shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that Nogrella is under no obligation to become involved. In the event that you have a dispute with one or more other users or third parties, you hereby release Nogrella, subsidiaries, officers, directors, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.
  • 16. Payment
    • 16.1 In order to ensure adequate operational support for customers in respect of refunds and cancelations (where applicable), the following Nogrella entities shall be responsible for transactions conducted in the following currencies:
      • (a) in respect of transactions in GBP,USD,EUR, Emaglobe limited
  • 17. Termination
    • 17.1 Termination by Nogrella
      • 17.1.1 This Terms and conditions shall remain in full force and effect while you use Nogrella Platforms or the Services. Nogrella may terminate or suspend your access to the Services or your membership at any time, for any reason, and without notice, which may result in the forfeiture and destruction of all information associated with your membership. Nogrella may also terminate or suspend any and all Services and access to the Nogrella Platform immediately, without prior notice or liability, if you breach any of the terms or conditions of this Terms and conditions.
    • 17.2 Effects of Termination
      • 17.2.1 Upon termination of your Nogrella Account, your right to use the Services, access the Nogrella Platform, and any Content will immediately cease. All provisions of this Terms and conditions which, by their nature, should survive termination, shall survive termination, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.
      • 17.2.2 If this Terms and conditions is terminated as a result of your breach, Nogrella reserves the right to cancel any outstanding Vouchers you may have purchased prior to said termination, without refund or liability to you.
  • 18. Passports, Visas, Documents, Licenses & Insurances
    • 18.1 Your Responsibilities
      • 18.1.1 It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
      • 18.1.2 As visa and health requirements are subject to changes without notice, Nogrella recommends that you verify health and visa requirements with the appropriate consulate prior to departure.
      • 18.1.3 You acknowledge that some Operators may require you to adhere to local policies and furnish the necessary documents and/or licenses as a prerequisite to using and/or participating in the Services they offer.
      • 18.1.4 Nogrella strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.
  • 19. Governing Law
  • 19.1 This Terms and conditions shall be governed by the laws of turkish republic. You agree to submit to the non-exclusive jurisdiction of the Ankara courts.
  • 20. Miscellaneous
    • 20.1 Severability
      • 20.1.1 If any provision of this Terms and conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Terms and conditions shall otherwise remain in full force and effect and enforceable.
    • 20.2 Assignment
      • 20.2.1 This Terms and conditions is not assignable, transferable or sub-licensable by you except with Nogrella’s prior written consent. Nogrella may transfer, assign or delegate this Terms and conditions and its rights and obligations without prior notice to you.
    • 20.3 The Terms and conditions have been drafted, and shall be construed, in the English language. Any translation of the Terms and conditions is solely for reference only. In the event of inconsistency between the English language version and a translated version, the English language version of the Terms and conditions shall always prevail.
  • 21. Contact
    • 22.1 Please contact Nogrella at to report any violations of this Terms and conditions or to pose any questions regarding this Terms and conditions or the Service.


Cancellation Terms

Supplier Terms and Conditions

These Supplier Terms and Conditions (“Agreement”) are entered into between Emaglobe Limited UK (“Nogrella”), located at FLAT 1 124 TOTTENHAM LANE LONDON ENGLAND N8 7EL and its Affiliates, and Supplier. This Agreement incorporates the definitions in Exhibit A (“Definitions”) and the Platform Rules. Any capitalized term used in this Agreement will have the meaning assigned to it in Exhibit A or elsewhere in this Agreement. This Agreement governs the relationship between Nogrella and Supplier. The relationship between Supplier and a Customer is governed by the Supplier-Customer Contract.

  1. Nogrella Platform.

Nogrella operates the Nogrella Platform. In connection with Supplier’s access and use of the Nogrella Platform, Supplier appoints Nogrella as its commercial agent for the purposes set forth herein. Using the Nogrella Platform, (i) Customers can purchase Services from Supplier through Nogrella acting as an commercial agent for Supplier, and (ii) Travel Agencies, concierges, or other entities may purchase Services from Suppliers for their clients. Supplier is responsible for acquiring and maintaining, at its own expense, all equipment and connectivity required to access the Nogrella Platform.

  1. Supplier dashboard.

Supplier may manage the Supplier  Content, including Product Offers, on the Nogrella Platform using the Supplier dashboard.

2.1. Supplier  Creation.

Supplier  will provide to Nogrella all information required by Nogrella to establish and maintain the Supplier  Account. This includes (i) insurance details in accordance with Section 11 below, (ii) current business license or registration information, (iii) details regarding Supplier ’s Payment Account, and (iv) other information as reasonably requested by Nogrella. Supplier  will keep this information up-to-date via the Supplier dashboard.

2.2. Login Credentials.

Supplier  is responsible for maintaining the confidentiality and security of its Login Credentials and may not disclose the Login Credentials to any third party. Supplier  is liable for all activities conducted in connection with its Supplier  Account. Supplier  must immediately notify Nogrella if Supplier  knows or has reason to suspect that (i) its Login Credentials have been lost, stolen, misappropriated, or otherwise compromised or (ii) there has been actual or suspected unauthorized use of its Supplier  Account.

  1. Sale of Services on the Nogrella Platform.

3.1. Product Offers.

For each Service that Supplier  wishes to sell via the Nogrella Platform, Supplier  will upload a Product Offer using the Supplier dashboard. The Product Offer must include all necessary information about the Services, including (i) suitability information (e.g. minimum age, , required skills or permits (such as a driver’s license), level of fitness, or inherent risks (including risks to persons with pre-existing medical conditions), (ii) logistical information (e.g. meeting point, meeting time, duration, and required or recommended clothing and equipment), and (iii) other information requested by Nogrella. Supplier  shall ensure that all critical information is included in the “Important information” section of the Product Offer, If any logistical information is omitted from the Product Offer or ticket, Supplier  shall provide this information to Customer as soon as possible. Nogrella reserves the right to introduce Content Modifications in line with Nogrella’s Content Guidelines.

3.2. Availability.

Supplier  must keep the Product Offer, including Availability, up-to-date and accurate at all times. Supplier  must delete any cancelled or invalid Product Offers immediately. Supplier  is responsible for any Customer claim based on alleged or actual inaccuracies of the Product Offer, including Availability, or other Supplier  Content.

3.3. Prices.

Supplier  sets the Retail Price at which Services will be sold to Customers. The Retail Price for the Services stated in the Product Offer shall include Applicable Taxes. The Retail Price must include all expenses; Nogrella will not collect such amounts separately. The Product Offer must disclose the existence and amount of any fees, taxes, dues, commissions, or other amounts that will be collected on the day Services are provided. Supplier  may not collect (or attempt to collect) from a Customer any fees, taxes, dues, commissions, or other amounts not disclosed in the Product Offer. Nogrella will display the Retail Price in Supplier ’s preferred currency, and may, in its sole discretion, display the Retail Price in any other currency and, when needed, rounding the Retail Price to an even number.

3.4. Conclusion of Contract.

When a Customer purchases Services via the Nogrella Platform, the Customer purchases Services directly from Supplier pursuant to the Supplier -Customer Contract, concluded on Supplier ’s part by Nogrella acting as commercial agent of the Supplier in the name and on behalf of Supplier. Supplier appoints and authorizes Nogrella (and its Distribution Suppliers) as its commercial agent to conclude the Supplier -Customer Contract with Customers in the name and on behalf of the Supplier, manage and cancel Bookings, and make full or partial refunds to Customers, as set forth in this Agreement. Nogrella may decide to reject the conclusion of the Supplier -Customer Contract within its sole discretion (e.g. in the case of potential fraud or compliance concerns).

3.5. Payment Collection.

Supplier  instructs Nogrella as its commercial agent to collect payments from Customers in the name and on behalf of Supplier, and Supplier  agrees that Nogrella may from time to time acting in its sole discretion appoint such Sub-Commercial Agent as it sees fit to receive those payments directly from Customers and to make onward payment of those sums successfully received to Supplier . In particular, for any payment from a US Customer, Supplier appoints NOGRELLA Operations as its limited payment agent solely for the purpose of directly accepting such payments on behalf of Supplier  and to make onward payment of those sums to Nogrella. Supplier  agrees that receipt of payment for the sum due from a Customer by Nogrella, or its Sub-Commercial Agent (including NOGRELLA Operations), as applicable, shall extinguish Customer’s payment obligation to Supplier . Supplier  agrees that payment made by a Customer to Nogrella or its Sub-Commercial Agent (including NOGRELLA Operations), as applicable, through the Nogrella Platform shall be considered the same as a payment made directly to Supplier, and Supplier  will provide Services to Customers in the agreed-upon manner as if Supplier  had received the Customers’ funds directly. Supplier acknowledges and agrees that it shall have no recourse against a Customer once the funds are tendered to Nogrella or its Sub-Commercial Agent (including NOGRELLA Operations), as applicable. Nogrella uses a Payment Service Provider to process payments from Customers; in some cases a Distribution Supplier and in certain countries an Affiliate may be appointed as a Sub-Commercial Agent. Nogrella will bear the credit card and banking fees for the receipt of payment from Customers, provided that Nogrella may charge Customers a foreign exchange fee if applicable. The payment will be collected in the currency indicated by Supplier  in the Product Offer.

3.6. Changes.

Customers occasionally make mistakes when making Bookings. Subject to availability, Nogrella may change the date, time, language, or number of persons for a Booking up to two (2) hours after a Customer booked a Service. Such changes will be made at no charge to the Customer or to Nogrella.

3.7. Chargebacks and Disputes.

If a Chargeback or other payment failure occurs before Supplier  provides a Service, Nogrella will inform Supplier  and cancel the Booking. If a Chargeback occurs after Supplier  provides a Service, Nogrella will ask Supplier  to provide a response within three Business Days. Nogrella may forward Supplier ’s response to the credit card issuer. Supplier  acknowledges and agrees that Nogrella accepts payments from Customers as Supplier ’s commercial agent, and that Nogrella’s obligation to pay Supplier  is subject to and conditional upon successful receipt of the associated payments from Customers. In the event of a Chargeback or other failed payment, (i) Nogrella and its Sub-Commercial Agent will make no payment to Supplier  for the affected Booking, (ii) Nogrella will receive no Commission for the affected Booking, and (iii) Nogrella may offset any amount already paid to Supplier  for the affected Booking against any future payment under this Agreement. Nogrella and its Sub-Commercial Agent are not a party to the Supplier -Customer Contract, do not act as a guarantor for payment by Customers, and are not liable to Supplier  in the event of Chargeback or other nonpayment by a Customer.

3.8. Cancellations; No Shows.

Supplier  will not directly accept cancellations of Bookings from Customers; all cancellations must be made by a Customer through the Nogrella Platform or Nogrella customer service.

(a) During the Free Cancellation Period.

If a Customer cancels a Booking during the Free Cancellation Period, Nogrella will give the Customer a prepayment collected Refund. If Nogrella gives a Customer a prepayment collected Refund, pursuant to this section or for any other reason, (A) Supplier  will receive no payment for the Booking, and (B) Nogrella will receive no Commission for the Booking.

(b) After the Free Cancellation Period.

If a Customer cancels a Booking after the Free Cancellation Period has ended, and there are no extenuating circumstances, the Booking will be treated as a Completed Booking for purposes of payment. If there are extenuating circumstances, Nogrella may give the Customer a prepayment collected Refund.

(c) Force Majeure Situations.

In the event that Supplier  cancels Services because of a Force Majeure Situation, Supplier  must notify Nogrella’s customer service department immediately. A Customer may cancel a Booking if a Force Majeure Situation occurs at the travel destination, regardless of whether Supplier  continues to provide Services during the affected period of time. If Supplier  or Customer cancels a Booking in connection with a Force Majeure Situation, Nogrella will give the Customer a prepayment collected Refund.

(d) No Shows.

If a Customer is a No Show and there are no extenuating circumstances, the Booking will be treated as a Completed Booking for purposes of payment. If there are extenuating circumstances, Nogrella may give the Customer a prepayment collected Refund.

3.9. Provision of Services.

Supplier  will provide Services in accordance with the Product Offer, in good faith, and consistent with best practices and standards in the tours and activities industry. Supplier  may subcontract performance of the Services only with the prior written consent of Nogrella.

3.10. Failure to Provide Services.

If Supplier  cancels a Booking or otherwise fails to provide Services to a Customer as required by a Booking, Nogrella will give the Customer a prepayment collected Refund. Supplier  acknowledges that its cancellation or other failure to provide Services damages Nogrella’s goodwill and reputation, and causes Nogrella to incur additional customer service expenses. Accordingly, if Nogrella determines that the cancellation or failure to provide Services was not justifiable (e.g. the result of a Force Majeure Situation), Nogrella may deduct a cancellation fee (as liquidated damages), equal to fifty percent of the Retail Price of the Services for each affected Customer, from any future payment due to Supplier  hereunder. The Parties acknowledge and agree that it would be impractical to estimate the amount of any damages that could arise out of Supplier ’s cancellation or other failure to provide Services, and agree that the amount of liquidated damages described above is a reasonable estimate of the actual damages that Nogrella would suffer and incur as a result of such cancellation or failure to provide Services. Nogrella may, at its sole discretion, opt not to deduct this amount, or to deduct a lesser amount, if Supplier  provides an alternative but equivalent Service at the same date to the affected Customers. For the avoidance of doubt, a cancellation resulting from Supplier ’s failure to provide accurate Availability information on the Nogrella Platform and the failure to provide an invoice to the Customer shall constitute a failure to provide Services for purposes of this section. In addition to the remedies stated above, Nogrella may terminate this Agreement for Supplier ’s material breach if Supplier  fails to provide Services as contracted and nogrella can use its right to collect the damage by legal means.

  1. Payment.

4.1. Nogrella’s Commission.

Supplier  agrees to pay Nogrella a Commission for (i) use of the Nogrella Platform, (ii) marketing performed by Nogrella, (iii) customer service performed by Nogrella, (iv) Nogrella’s brokering of transactions between Supplier  and Customers, and (v) other services performed hereunder by Nogrella. Nogrella’s Commission is a percentage of the Retail Price for a Booking, as specified in the Supplier  Account. Supplier  agrees to keep the amount of Commission confidential. The Commission will be deducted from the Retail Price charged to Customers in the agreed currency.

4.2. Payment to Supplier .

Supplier  collects its own service fee from the customer on site.

4.3. Transaction Fees; Deductions.

Nogrella shall pay the transaction fees charged by Nogrella’s or its Sub-Commercial Agent’s financial institution to transfer amounts to Supplier ’s Payment Account. Supplier  will bear any fees charged by Supplier ’s own financial institution for the receipt of payments from Nogrella or its Sub-Commercial Agent. Nogrella or its Sub-Commercial Agent may deduct from any payment to Supplier  the costs of refunds made to Customers, replacement services provided to Customers, or other amounts Supplier  is required to pay or reimburse a NOGRELLA Party under this Agreement.

4.4. Taxes.

Supplier  is solely responsible for determining its obligations to report, collect, remit or include in its Product Offers any Applicable Taxes and for remitting any Applicable Taxes to the appropriate governmental entity. If Supplier  requires Nogrella to collect Applicable Taxes on Supplier ’s behalf, Supplier  will inform Nogrella regarding the applicable rate(s) and the Parties will cooperate to establish a method for such collection. If at any time Nogrella determines that it is required to collect or deduct Applicable Taxes relating to Services, either on its own or on Supplier ’s behalf, it will inform Supplier  and collect or deduct such Applicable Taxes. Upon request from a NOGRELLA Party, Supplier  will within five business days (i) provide that entity with Supplier ’s valid tax identification or registration numbers, including where requested any business registration number, to demonstrate that Supplier  is a registered taxpayer in applicable jurisdictions where Services are taxable, (ii) issue a valid tax invoice to that entity in relation to any specified Services, (iii) provide documentation to that entity substantiating that Supplier  remitted tax on Services (including copies of returns, workpapers, and supporting transaction data reports), and (iv) provide other cooperation to that entity as requested to confirm Supplier ’s compliance with tax obligations. Such information requests may be made directly to the Supplier  or via the Supplier dashboard. Any failure to comply with the requirements of this section may result in the temporary or permanent suspension of Supplier ’s Services from the Nogrella Platform.
In the event Applicable Law in a jurisdiction imposes VAT (or other Applicable Tax) on Commission, Nogrella will deduct the amount of such VAT (or other Applicable Tax) from payments due to the Supplier , in addition to the Commission. Supplier  is responsible for determining if any tax credit is available under Applicable Law for payment of this VAT (or other Applicable Tax) on Commission.

4.5. Statement.

Nogrella will provide Supplier  a statement (“Statement”), once per payment period, showing (i) the total number of Completed Bookings during the payment period, (ii) the total amount collected from Customers on Supplier ’s behalf for Completed Bookings, (iii) the total amount transferred to Supplier ’s Payment Account for those Completed Bookings, (iv) the services performed by Nogrella (“Commission”) and (v) the amount of sales or other taxes collected and remitted on Supplier ’s behalf (if any). The Statement is the basis for payout by Nogrella. Point (iv) serves as the invoice Nogrella issues for the Supplier  in relation to the services provided (“Commission Invoice”). Unless Supplier  provides written notice to Nogrella of a good faith dispute with regard to a Statement within thirty (30) days of receipt thereof, including reasonable detail in support of such dispute, such Statement will be deemed accepted. After such period, adjustments for discrepancies will be made in Nogrella’s sole discretion. Without prejudice to the foregoing, no dispute may be raised, and no claim, action or proceedings may be brought, against Nogrella in respect of any payment-related matter after (a) the expiry of one (1) year from the date on which the payment at issue is due (or alleged to be due), or (b) where more than one payment is at issue, the expiry of one (1) year from the date on which the first of such payments at issue is due (or alleged to be due).

4.6. Payment Accrual.

Notwithstanding anything else to the contrary in this Agreement, Nogrella and its Sub-Commercial Agent may postpone and accrue payments due to Supplier  hereunder until the total amount payable is equal to at least Є50.00 (or an equivalent amount in the specified currency). Nogrella will transfer any accrued and unpaid amount to Supplier  upon any termination of this Agreement.

4.7. Payment Withholding.

Nogrella and its Sub-Commercial Agent may postpone or withhold payments due to Supplier  hereunder in case Supplier  has failed to comply with providing mandatory information as listed in Section 2.1 and Section 4.4 of this Agreement.

  1. Customer Relations.

5.1. Customer Communications.

Supplier  may not directly or indirectly (i) encourage a Customer to book a service outside the Nogrella Platform, (ii) refer a Customer to any other website or platform, including Supplier ’s own website or platform, or (iii) take any other action to circumvent the Nogrella Platform or the payment of Commission. If prospective customers, who initiated communication through the Nogrella Platform, ask to book a Service outside the Nogrella Platform, Supplier  will refer them to the Nogrella Platform.

5.2. Communication Tools.

Supplier  shall handle all Customer inquiries received through the Nogrella Platform exclusively using the Communications Tools. Supplier  may not provide or suggest alternative communication methods (i) in any Supplier  Content, (ii) in any forum available via the Nogrella Platform, or (iii) via the Communication Tools. Supplier  must check its messages via the Communication Tools at least once per day, and shall respond to Customer inquiries within the following timelines:

  • Customer contacts Supplier more than 7 days before the Services are scheduled to begin: Supplier  must reply to Customer within 48 hours.
  • Customer contacts Supplier between 2 and 7 days before the Services are scheduled to begin: Supplier  must reply to Customer within 24 hours.
  • Customer contacts Supplier less than 2 days before the Services are scheduled to begin: Supplier  must reply to Customer before the Services begin.

Supplier  must respond to inquiries made directly by Nogrella within 24 hours. Supplier  may not use the Communications Tools provided on the Nogrella Platform to (a) distribute unsolicited commercial messages or promotions; (b) contact a Customer for any purpose unrelated to a Service, including recruiting or soliciting the Customer to join third-party services, applications or websites; (c) make or accept a booking that circumvents the payment of Commission; (d) request or accept a payment for Services not using the Nogrella Platform; or (e) transmit Prohibited Content. Supplier  acknowledges that messages sent using the Communications Tools may be monitored for quality control purposes and stored by Nogrella, and that Supplier  has no expectation of privacy with regard to such messages. Nogrella may delete any message that violates this Agreement.

5.3. Invoices.

Upon request by a Customer, Supplier  will provide the Customer an invoice for Services via the Communication Tools. The invoice must comply with all applicable tax requirements.

5.4. Service Levels.

Supplier  agrees that the rates, availability, amenities, and restrictions for Services offered via the Nogrella Platform will be equal to or better than those made available through Supplier ’s own online booking platform. Customers who book a Service through the Nogrella Platform will be treated at least as well as customers that book through Supplier ’s own online booking platform.

5.5. Tickets and Receipts.

Supplier  must accept customer tickets generated by Nogrella, including both tickets printed on paper and tickets displayed on smart phones or other mobile devices. If requested, Supplier  must provide each Customer a receipt for Services. The receipt must comply with all applicable tax requirements.

5.6. Personnel Conduct.

Supplier  is solely responsible for the conduct of its personnel in connection with Customers or other persons. Supplier  shall not, and shall ensure that its personnel shall not, discriminate against or harass any Customer, including but not limited to, on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation.

5.7. Customer Requests

Supplier  will handle and respond to requests or complaints from Customers regarding the Services, complaints about Supplier  personnel, and requests for refunds. In the event Supplier  fails to respond to a Customer complaint within three Business Days, Nogrella pays back the amount received as much as the prepayment received from the customer. In addition, a NOGRELLA Party will (i) offer customer support services to the Customer, (ii) act as an intermediary between Supplier  and the Customer, (iii) answer and reply on behalf of the Supplier  via the Customer service portal, social media or, if applicable, the communication channels provided on the Supplier  Detail Page. In the event of Supplier ’s noncompliance with the service levels in Section 5.4 or any material irregularity, complaint, or nonconformity with a Product Offer, a NOGRELLA Party may at its sole discretion (a) pays back the amount received as much as the prepayment received from the customer or partial refund and/or (b) provide the Customer alternative services (of an equal or better standard than the Services) and deduct the cost of such replacement services from a future payment to Supplier . If a NOGRELLA Party gives a Customer a partial refund, the amount paid to Supplier  (and the Commission retained by Nogrella) will be reduced accordingly.

5.8. Reviews.

After a Booking has been completed, the Customer will have the opportunity to review the Services on the Nogrella Platform using Nogrella’s review system. The aim of the review system is to gather meaningful and accurate feedback regarding the Services and Supplier  in areas such as performance, reliability, and trustworthiness. Reviews can be viewed by any user of the Nogrella Platform. All review content is the exclusive property of Nogrella or the applicable NOGRELLA Party. Supplier may not use or distribute any reviews from the Nogrella Platform without the prior written consent of Nogrella. Customer reviews are not verified by Nogrella for accuracy. Supplier  is prohibited from manipulating the review system in any manner, such as writing a review about Services or instructing a third party to do so.

  1. Marketing.

6.1. Nogrella Obligations.

Nogrella will promote and market the Services in its sole discretion, and will bear the cost of its promotion and marketing efforts. In order to promote the Services, Nogrella may use the Supplier  Content and Supplier  Marks in offline and online marketing, including email marketing and pay-per-click advertising. Nogrella will, in its sole discretion, determine whether and how to promote the Services and Product Offers on the Nogrella Platform or elsewhere, including position and ranking in search results. Notwithstanding anything to the contrary herein, Nogrella may offer a Service at a price lower than the Retail Price stated in a Product Offer, provided that (i) the offer is limited to members of a Closed User Group and/or relating to a special event (e.g. public holiday or otherwise relevant event) and (ii) the full amount of the discount is deducted from the Commission that would normally be paid by Supplier .

6.2. Supplier  Obligations.

Supplier  must offer Services under its generally-used company and brand name. The Product Offer or other Supplier  Content may not state or convey the impression, directly or indirectly, that (i) Nogrella provides the Services, (ii) Nogrella has tested the quality of the Services, or (iii) Nogrella otherwise endorses Supplier  or the Services.

6.3. Supplier  Communications.

Supplier  shall not directly or indirectly (e.g. through an affiliate or agent) engage in any marketing, promotional, or similar communications with any Customer without such Customer’s prior consent. Without limiting the foregoing, Supplier  shall not include any marketing or promotional content in any confirmation or other communication sent to Customers. Supplier  acknowledges that the transmission of communications in violation of this section constitutes both a material breach of this contract as well as a potential violation of GDPR.

  1. Compliance.

Supplier  shall render all Services in compliance with all Applicable Laws, including (i) fire and safety laws, (ii) consumer protection laws, (iii) information and consultation laws, (iv) licensing laws, (v) health and hygiene laws and regulations (including any laws or regulations relating to COVID-19 or other communicable diseases), and (vi) other laws related to the Services or Supplier ’s business. Upon request by a NOGRELLA Party, Supplier  will provide within five business days (i) copies of registrations, licenses, permits, approvals, and authorizations, and (ii) documentation demonstrating compliance with Applicable Law. In the event of alleged non-compliance of the Services, Supplier  shall promptly cooperate, at its own expense, with any investigation by administrative authorities or associations.

  1. Intellectual Property.

8.1. Supplier  Content.

Supplier  grants to Nogrella a non-exclusive, sublicensable (through one or more tiers), worldwide, fully-paid and royalty-free license, in any and all media now known or hereafter discovered or developed, to use, reproduce, adapt, translate, make derivative works of, modify, perform, publicly display, publicly perform, transmit, and distribute the Supplier  Content including (i) on or through the Nogrella Platform, (ii) in online and offline marketing materials, and (iii) as otherwise contemplated by this Agreement or agreed by the Parties. Supplier  is solely responsible for the Supplier  Content, and may provide only Supplier  Content that it either owns or otherwise has the right to provide to Nogrella under the terms of this Agreement. Supplier  shall not provide Supplier  Content that is, contains, or references Prohibited Content. Nogrella may remove from the Nogrella Platform any Supplier  Content that, in Nogrella’s good faith determination, does or may violate this Agreement or Applicable Law. Alternately, Nogrella may request Supplier  to correct any such non-conforming Supplier  Content within two days of notice. To assist consumers who speak different languages, Nogrella may translate (or have translated) Supplier  Content, in whole or in part, into other languages. Nogrella cannot guarantee the accuracy or quality of such translations. If Supplier  becomes aware of an inaccuracy in a translated version of a Product Offer or other Supplier  Content, Supplier  shall inform Nogrella immediately. Nogrella will on a regular basis sublicense Supplier  Content to Distribution Suppliers.

8.2. Supplier  Marks.

Supplier  grants to Nogrella a non-exclusive, sublicensable (through one or more tiers), paid-up, royalty-free license to use the Supplier  Marks to market the Services. Nogrella’s use of the Supplier  Marks shall inure solely to the benefit of Supplier  and will not create any right, title, or interest for Nogrella in the Supplier  Marks other than the license granted under this Agreement.

8.3. Retention of Rights.

The Supplier  Content and Supplier  Marks, and all worldwide Intellectual Property Rights therein, are the exclusive property of Supplier  (and its Supplier s). All rights in and to the Supplier  Content and Supplier  Marks not expressly granted to Nogrella in this Agreement are reserved by Supplier  (and its Supplier s).

8.4. Nogrella Materials.

The Nogrella Content and Nogrella Platform, and all worldwide Intellectual Property Rights therein, are the exclusive property of Nogrella (and its Supplier s). Supplier  may not use, copy, store, reproduce, adapt, translate, modify, distribute, publicly display, publicly perform, transmit, or otherwise exploit any Nogrella Content, or any Nogrella trademark, logo, or slogan during or after the term of this Agreement, without Nogrella’s prior written consent.

8.5. Restrictions.

Supplier  agrees not to directly or indirectly (i) use any robot, spider, crawler, scraper or other automated means or process to access, collect data or other content from, or otherwise interact with the Nogrella Platform for any purpose; (ii) avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented to protect the Nogrella Platform; (iii) attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Nogrella Platform; or (iv) take any action that damages or adversely affects, or could damage or adversely affect, the performance or proper functioning of the Nogrella Platform.

  1. Representations and Warranties.

9.1. Mutual.

Each Party represents and warrants that: (i) the person executing this Agreement on its behalf is authorized to bind it to this Agreement; and (ii) this Agreement constitutes a valid and binding obligation enforceable against it in accordance with its terms.

9.2. By Supplier .

Supplier  represents and warrants that (i) it is the owner of the Supplier  Content, or otherwise has the right to provide the Supplier  Content to Nogrella under this Agreement; (ii) the Supplier  Content does not violate any Applicable Law or the Intellectual Property Rights or privacy rights of any third party; (iii) all information with regard to any Product Offer is and shall remain to be true, accurate, and not misleading; (iv) all Services shall be rendered in compliance with, and Supplier  shall operate its business in compliance with, Applicable Law and industry-standard safety standards; (v) Supplier  has and will maintain during the term of this Agreement (and thereafter until all Bookings have been fulfilled) all registrations, licenses, permits, approvals, and authorizations required by Applicable Law relating to Supplier ’s business and the provision of Services; and (vi) any Supplier  personnel providing Services possess sufficient skills, training, qualifications, experience, licenses, and permits to perform those Services in a professional manner consistent with Applicable Law and industry best practices.

9.3. Disclaimers.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW AND EXCEPT AS EXPRESSLY SET FORTH HEREIN, NEITHER PARTY MAKES, AND EACH PARTY HEREBY SPECIFICALLY DISCLAIMS, ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, REGARDING THE ACTIVITIES AND SERVICES CONTEMPLATED BY THIS AGREEMENT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. The Nogrella Platform and Nogrella Content are provided “as is,” without warranty of any kind, either express or implied. Nogrella does not warrant that (i) the Nogrella Platform will meet all of Supplier ’s requirements or that performance of the Nogrella Platform will be uninterrupted, virus-free, secure, or error-free, or (ii) the Nogrella Content will be complete, accurate, or free from technical defects or changes by unauthorized third parties. Nogrella is not responsible for the accuracy or completeness of Customer-related data. Nogrella does not guarantee that Supplier  will sell a minimum amount of Services through the Nogrella Platform. Nogrella reserves the right to change, supplement or remove the contents of the Nogrella Platform, as well as its structure and function, at any time without notice at its own discretion.

  1. Mutual Indemnification.

The Indemnifying Party shall defend, indemnify, and hold the Indemnified Party harmless from and against any and all liabilities, damages, fines, penalties, settlements, losses, and expenses, of whatever kind (including legal and accounting fees, court costs, and taxes) incurred or suffered in connection with a Covered Claim. The Indemnifying Party shall assume the defense of such claim at its own expense, as soon as such claim is tendered, using counsel reasonably satisfactory to the Indemnified Party, and shall pay all costs associated with the defense, including attorneys’ fees. The Indemnifying Party shall have full control over such defense, including any settlement discussions or agreement. Notwithstanding the foregoing, the Indemnified Party (i) may participate in or assume and conduct the defense of, and any settlement discussions (in or outside of a court proceeding) relating to, such claim, and (ii) shall have the right to conclude and approve any settlement agreement purporting to bind the Indemnified and the Indemnifying Party, provided however that such approval shall not be unreasonably withheld.

  1. Insurance.

During the term of this Agreement (and thereafter until all Remnant Bookings have been fulfilled), Supplier  shall maintain a comprehensive general liability insurance covering risks related to Supplier ’s business and the Services. The policy will be written on an occurrence form for an appropriate value in light of the nature of the Services, Supplier ’s location, and industry standards. The policy must extend to indemnification claims tendered by the NOGRELLA Parties. If one or more automobiles is used in the performance of Services, Supplier  shall maintain automobile liability insurance (i) with limits of not less than US$1 million (or an equivalent amount in Supplier ’s local currency) combined single limit per accident if the Services are provided in the United States, Canada, or Australia, or (ii) if the Services are provided in another country, at limits and scope of coverage no less than the compulsory requirements for the country where the Services are provided. On Nogrella’s request, Supplier  will add the NOGRELLA Parties as additional insureds to such insurance policies. Supplier  must provide via the Supplier dashboard (i) detailed information about the insurance provider and the insurance expiration date, and (ii) update the insurance information whenever Supplier  changes its insurance or the prior certificate expires. Supplier  must inform Nogrella regarding any change in the required insurance policies, including non-renewal thereof. Upon request, Supplier  shall provide Nogrella a copy of the applicable insurance policy and proof of payment of the relevant premiums.

  1. Liability.

Nogrella shall be liable to Supplier  solely for (i) any damage to Supplier  due to Nogrella’s willful or grossly negligent act, (ii) any damage to Supplier ‘s life, body, or health due to Nogrella’s simple negligence, and (iii) any damages to Supplier  due to Nogrella’s breach of its material obligation under the Agreement. In case of Nogrella’s breach of its material obligation due to simple negligence, Nogrella’s liability shall be limited to foreseeable damages typical for the type of contract. For purposes of this section, the term “material obligation” is any obligation whose fulfilment is essential for Nogrella’s proper performance of this Agreement and on whose compliance Supplier  may regularly rely. Any further liability for damages is excluded. Without limiting the foregoing, Nogrella shall not be liable for damages which occur due to interruptions or restrictions of the operation of the Nogrella Platform due to necessary maintenance work, force majeure, or other events for which Nogrella is not responsible. Nogrella shall be liable for loss of data only up to the amount of typical recovery costs which would have arisen if proper and regular data backup measures had been taken. In no event shall Nogrella be liable to Supplier  for any acts or omissions of any Distribution Supplier. Supplier ’s sole and exclusive remedies with regard to the acts or omissions of any Distribution Supplier is to terminate this Agreement in accordance with Section 14.2.

  1. Data Protection.

13.1. Data Protection.

With regard to Customer Personal Data, both Nogrella and Supplier  act separately as data controllers. Customer Personal Data collected by Nogrella may only be transferred to Supplier  to the extent necessary for the performance of the Services and in compliance with data protection transfer mechanism. Supplier  shall comply with all applicable Data Protection Laws when processing (including accessing, collecting, storing, transmitting, and transferring) Customer Personal Data. Supplier  shall maintain adequate security procedures and controls to prevent the unintended disclosure of, the unauthorized access to, or misappropriation of, any Customer Personal Data. Upon Nogrella’s request, Supplier  will provide evidence that Supplier  has established and maintains technical and organizational security measures governing the processing of Customer Personal Data in accordance with this section.

13.2 Payment Processing.

Supplier  authorizes the Payment Service Provider, and any other third party authorized by Nogrella, to process data required to transfer funds to and from Supplier  accounts, or as otherwise required to operate the Nogrella Platform.

13.3. Development.

Nogrella may transfer data relating to Supplier  to Distribution Suppliers and third parties as necessary to further develop the Nogrella Platform (including its interfaces to third party products and services) and to promote the Services. For example, Nogrella may transfer the necessary data to (i) promote the Services via a third party’s web mapping service, listing service, search engine service, or digital assistant, or (ii) develop and implement relevant interfaces between the Nogrella Platform and such products and services.

  1. Term and Termination.

14.1. Term.

This Agreement shall remain in effect until terminated in accordance with its terms. Neither Party shall be liable to the other for any damages resulting solely from termination as permitted herein.

14.2. Termination for Convenience.

Either Party may terminate this Agreement at any time for convenience effective upon 30 days notice. A termination can be done automatically by using the appropriate function in the Supplier  Account. Remaining confirmed bookings shall be executed as planned or otherwise treated according to Section 14.5.

14.3. Termination for Cause.

Either Party may terminate this Agreement by written notice to the other if the other Party breaches or is in default of any obligation hereunder which breach or default is incapable of cure or which, being capable of cure, has not been cured within fifteen (15) days after receipt of notice of such breach or default (or such additional cure period as the non-defaulting Party may authorize in writing).

14.4. Other Remedies.

In addition to the remedies stated above, if Nogrella reasonably believes that Supplier  is in breach of this Agreement, or that Customers or other Supplier s are at risk from Supplier ’s actions, Nogrella may take one or more of the following actions: (i) issue a warning to Supplier ; (ii) remove Product Offers or other Supplier  Content from the Nogrella Platform; (iii) temporally restrict Supplier ’s use of the Nogrella Platform; (iv) cancel some or all Bookings and give any affected Customers a prepayment collected Refund, regardless of the normal cancellation policies; (v) stop accepting Bookings, and (vi) withhold payout of Supplier ‘s Completed Bookings. In addition, if Nogrella determines that the Services are associated with an excessive number of Chargebacks or fraudulent transactions, Nogrella may temporarily remove the associated Product Offers.

14.5. Effect of Termination.

The terms of this Agreement, except Sections 2.2, 3.6, 6.1 14.2, and 14.3, shall remain in effect until all Remnant Bookings are resolved (i.e. all Remnant Bookings have either become Completed Bookings or have been cancelled), provided however that Nogrella shall make no new Bookings after the termination date of this Agreement. At Nogrella’s option, it may cancel some or all Remnant Bookings and offer affected Customers either a prepayment collected Refund or alternative services. Any Remnant Booking that is not cancelled will be performed as scheduled. Sections 8.1 and 8.2 will survive termination of this Agreement for 90 days with respect to materials provided to Distribution Suppliers or marketing suppliers. Once all Remnant Bookings are resolved, Nogrella will remove all Supplier  Content and Supplier  Marks from the Nogrella site, and Sections 4.4, 8.1 (solely with regard to marketing materials created prior to the termination of the Agreement), 8.3, 8.4, 9.3, 10, 12, 13, 14.5, 17.2, 17.7-17.9, and Exhibit A shall continue to survive termination of this Agreement.

  1. Travel Agencies.

Notwithstanding anything to the contrary herein, certain Distribution Suppliers included in the Nogrella Platform may operate as Travel Agencies. For sales made via Travel Agencies, (i) the Customer purchases Services from the Travel Agency, (ii) the purchase may be governed by the Travel Agency’s terms and conditions, (iii) the Travel Agent may collect payment from the Customer (in which case the Travel Agent will act as a payment collection agent for Supplier , and the first three sentences of Section 3.5 and the third sentence of Section 3.7 shall apply to the Travel Agent instead of Nogrella), (iv) the Travel Agent may, in lieu of Nogrella, provide customer service to Customers, including giving partial or prepayment collected refunds or providing alternative services, (v) the Retail Price shall be the amount collected by Nogrella from the Travel Agency, and (vi) the phrases “charged to Customers” and “collected from Customers” in Section 4 shall be deemed to mean “charged to Travel Agents” and “collected from Travel Agencies,” respectively.

  1. Connectivity.

16.1. Connectivity Suppliers.

If Supplier  chooses to work with a Connectivity Supplier to connect to Nogrella’s systems, this section shall apply. Supplier  agrees that Nogrella may send Supplier ’s Confidential Information and information about Bookings to the Connectivity Supplier. Supplier  will (i) obtain for Nogrella the right to use the Connectivity Supplier’s API as required for this Agreement; (ii) require the Connectivity Supplier to provide Supplier  and Nogrella all technical support necessary to ensure the error-free operation of the API; (iii) ensure that the Connectivity Supplier will not charge Nogrella any fees; (iv) require the Connectivity Supplier to execute a confidentiality agreement with Supplier  that extends to Nogrella’s Confidential Information, and is at least as protective of Nogrella’s Confidential Information as the provisions of this Agreement; (v) ensure that the Connectivity Supplier does not use any of Nogrella’s Confidential Information or any information transmitted between Nogrella and Supplier  via the API, (a) for any competitive purpose, (b) to perform data analytics, or (c) for any purpose other than to enable Nogrella to provide the services described in this Agreement; (vi) ensure that the Connectivity Supplier maintains all safeguards required by best practices against the destruction, loss, alteration, unauthorized access, or disclosure of any information passed between Nogrella and Supplier  via the API; and (vii) enter into an industry standard data processing agreement with the Connectivity Supplier, if required. Supplier  agrees that Nogrella will not be responsible for any losses or damages arising from or in connection with any failure of connectivity or the acts or omissions of the Connectivity Supplier. In case Supplier  chooses to grant access to a Connectivity Supplier to manage their Supplier  Content, the Supplier ‘s obligations shall also apply to the Connectivity Supplier.

16.2. Supplier  API.

If Supplier  chooses to connect to Nogrella’s systems via Supplier ’s own API, this section shall apply. Supplier  (i) hereby grants Nogrella the right to use the Supplier ’s API as required for this Agreement; (ii) will provide Nogrella all technical support necessary for the error-free operation of Supplier ’s API; and (iii) will maintain all safeguards required by best practices against the destruction, loss, alteration, unauthorized access or disclosure of any information passed through its API.

  1. General.

17.1. Non-Exclusive Relationship.

The relationship between Supplier  and Nogrella is non-exclusive. Supplier  may sell services through other marketplaces (including competitors of Nogrella), and Nogrella may promote and offer services substantially similar to or competitive with Services.

17.2. Governing Law.

This Agreement shall be governed by and construed in accordance with the provisions of United Kingdom law under exclusion of its conflict of law rules. The place of performance and exclusive legal venue for any disputes arising from or in connection with the performed services shall be London provided that the Supplier  is a merchant or legal person under public law or has no place of business or domicile in United Kingdom.

17.3. Amendments.

Nogrella may deliver proposed amendments to this Agreement to Supplier  by any reasonable means (including via email, via the Communication Tools, or via a notice on the Supplier dashboard) at least four weeks prior to the proposed Amendment Effective Date. Supplier  may reject a proposed amendment by sending a notice of rejection to Nogrella, in the manner specified, before the proposed Amendment Effective Date. If Supplier  does not send such a notice of rejection to Nogrella before the proposed Amendment Effective Date, Supplier  shall be deemed to have agreed to the proposed amendment. Except as set forth in this section, all amendments or modifications to this Agreement must (i) be in writing, (ii) refer to this Agreement, and (iii) be executed by an authorized representative of each Party.

17.4. Assignment.

Neither Party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other Party (not to be unreasonably withheld, conditioned or delayed). Notwithstanding the foregoing, (i) either Party may assign this Agreement in its entirety, without consent of the other Party, (a) to an affiliate of that Party, or (b) in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other Party, and (ii) Nogrella may delegate or assign any right or remedy under this Agreement to a NOGRELLA Party. Any attempt by a Party to assign its rights or obligations under this Agreement in breach of this section shall be void and of no effect. Subject to the foregoing, this Agreement will bind and inure to the benefit of the Parties, their successors and permitted assigns.

17.5. Notices.

Any notice under this Agreement will be in writing and delivered by personal delivery, overnight courier, confirmed facsimile, confirmed email, or certified or registered mail. In addition, Nogrella may send notices to Supplier  using the Communication Tools. Notices will be sent to a Party at its address set forth in this Agreement or such other address as that Party may specify in writing pursuant to this section.

17.6. Force Majeure.

If either Party is prevented from performing any of its duties or obligations hereunder in a timely manner by a Force Majeure Situation, the afflicted Party, upon giving prompt notice to the other Party, shall be excused from such performance (i) to the extent that the afflicted Party is prevented from performing such duties or obligations, (ii) for the duration of the disruption caused by the Force Majeure Situation. If a Force Majeure Situation detrimentally affects a Party’s performance for fourteen days or longer, the other Party may terminate this Agreement.

17.7. Interpretation.

In this Agreement, (i) “including” means “including but not limited to,” and (ii) general words shall not be given a restrictive meaning by reason of the fact that they are preceded by words indicating a particular class of acts, matters or things. Captions and section headings used in this Agreement are for convenience only and are not a part of this Agreement and shall not be used in construing it. If any provision herein is held to be invalid or unenforceable for any reason, the remaining provisions will continue in full force without being impaired or invalidated in any way. The Parties agree to replace any invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision. Each Party has participated equally in the preparation and negotiation of this Agreement, and waives to the fullest extent permitted by law any rule of interpretation or construction requiring that this Agreement be interpreted or construed against the drafting Party.

17.8. Confidentiality.

Each Party agrees that it will not use or disclose to any third party any Confidential Information disclosed to it by the other except (i) as permitted in this Agreement, or (ii) as required by a court or other governmental authority. Nogrella may disclose Confidential Information to the NOGRELLA Parties. Each Party will take all reasonable measures to maintain the confidentiality of all Confidential Information of the other Party in its possession or control, which will in no event be less than the measures it uses to maintain the confidentiality of its own information of similar importance.

17.9. Miscellaneous.

The Parties are independent contractors, and no suppliership, franchise, joint venture, or employment relationship is intended or created by this Agreement. Nogrella and any subagents disclaim, and Supplier  waives, any duty arising from the creation of an agency relationship (including any duty of loyalty or care), to the maximum extent permitted by Applicable Law. Except as otherwise expressly provided herein, all remedies provided for herein are cumulative, in addition to and not in lieu of any other remedies available to either Party at law, in equity or otherwise. The NOGRELLA Parties are expressly named as third party beneficiaries to this Agreement, and each of the NOGRELLA Parties has the right to enforce this Agreement against Supplier  as this Agreement pertains to its respective rights as a third party beneficiary, including the service levels specified in Section 5.4. Except as provided in this section, all rights and obligations of the parties hereunder are personal to them and this Agreement is not intended to benefit, nor shall it be deemed to give rise to, any rights in any third party. This Agreement sets forth the entire understanding and agreement of the Parties, and supersedes (i) any and all oral or written agreements or understandings between the Parties, as to the subject matter of the Agreement, and (ii) any terms and conditions governing the use of Supplier ’s or a Connectivity Supplier’s API. The waiver of a breach of any provision of this Agreement will not operate or be interpreted as a waiver of any other or subsequent breach.

Exhibit A: Definitions

Amendment Effective Date means the date a proposed amendment will enter into force.
Applicable Law means any (i) applicable local, state, provincial, national, or other law or regulation, and (ii) Relevant Requirements.
Applicable Taxes means any and all sales, use, excise, value added (VAT), consumption, or other tax, duty, imposition, levy, fee or charge, however designated, imposed or collected by any governmental entity, whether currently in effect or adopted or implemented thereafter, but excluding any income-based tax applicable to Nogrella.
Booking means a purchase of Services by a Customer via the Nogrella Platform.
Business Day means Monday through Friday of each week, except for holidays observed in London, UK.
Chargeback means a credit card chargeback or any other reversal of a transfer of funds.
Closed User Group means a group of consumers that share one or more characteristics for purposes of promotions and marketing, as determined by Nogrella.
Commission means the portion of the Retail Price of Services retained by Nogrella for (i) use of the Nogrella Platform, (ii) marketing performed by Nogrella, (iii) customer service performed by Nogrella, (iv) Nogrella’s brokering of transactions between Supplier  and Customers, and (v) other services performed hereunder by Nogrella.
Communication Tools means the tools provided on the Nogrella Platform to enable communication (i) between Supplier  and a Customer or (ii) between Nogrella and Supplier .
Completed Booking means a Booking which has resulted in the actual provision of Services by the Supplier  to the Customer.
Confidential Information means information about the disclosing Party’s business, products, technologies, strategies, customers, finances, operations or activities, including all business, financial, technical and other information disclosed by the disclosing Party. Confidential Information will not include information that the receiving Party can establish (i) is in or enters the public domain without breach of this Agreement, (ii) the receiving Party lawfully receives from a third party without restriction on disclosure and without breach of a nondisclosure obligation or (iii) the receiving Party knew prior to receiving such information from the disclosing Party.
Connectivity Supplier means a third party who operates a service to connect Supplier ’s systems to the Nogrella Platform, to facilitate the acceptance and management of Bookings.
Content Modifications means all adaptations, translations, or other modifications that Nogrella makes (or has made by third parties) to the Supplier  Content.
Covered Claim means (i) when Nogrella is the Indemnifying Party, any third-party claim, suit, demand, action, audit, or investigation brought against Supplier  arising out of or related to the Nogrella Content, including any allegation that the Nogrella Content infringes any third party rights, and (ii) when Supplier  is the Indemnifying Party, any third-party claim, suit, demand, action, audit, or investigation brought against a NOGRELLA Party arising out of or related to (a) Supplier ’s breach of this Agreement or improper use of the Nogrella Platform, (b) Supplier ’s interaction with any Customer, (c) the Services or any injury, death, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind occurring or arising in connection therewith, (d) a Customer’s passenger rights, travel law rights, package travel directive rights, or similar rights or remedies, (e) Supplier ’s violation of Applicable Laws or third party rights, (f) the Supplier  Content or Supplier  Marks, including any allegation that the use of the Supplier  Content or Supplier  Marks by the NOGRELLA Parties as permitted by this Agreement infringes any third party rights, or (g) any failure to collect or remit, or any erroneous collection or remission of, any sales, value-added, or other taxes.
Customer means an end-user of the Nogrella Platform.
Customer Personal Data means the name, mailing address, telephone number, e-mail address, credit card information, IP address, order and order processing information, and any other non-public, identifying information about Customers available to Supplier  as a result of Supplier ’s relationship with Nogrella or any purchase of Services by Customers.
Data Protection Laws means any applicable law, statute, declaration, decree, directive, legislative enactment, order, ordinance, regulation, rule or other binding restriction (as amended, consolidated or re-enacted from time to time) that relates to the protection of individuals with regards to the processing of personal data, including GDPR and all laws promulgated thereunder.
Dispute means any and all disagreements, controversies, or claims of any sort between the Parties arising out of, or in any way relating to, this Agreement, any of the Parties’ respective rights and obligations arising out of this Agreement, or the making, performance, breach, interpretation, or termination of this Agreement, including any claims based in tort.
Distribution Supplier means a third party with whom Nogrella has a contract for the distribution and sale of tours or activities.
First Half means the 1st through the 15th of a month.
Force Majeure Situation means circumstances beyond a person or entity’s reasonable control, including earthquakes, floods, fires, other natural catastrophes, acts of war (whether declared or not), acts of terrorism, riots, civil disturbances, pandemics, epidemics, government actions, nuclear or chemical contamination, electrical or internet outages, failures of public infrastructure, and strikes.
Free Cancellation Period means the period starting when a Booking is made, and ending 24 hours before a Service is scheduled to begin.
Full Refund




Prepayment collected Refund

means, with regard to a Booking, that (i) Nogrella will refund to the Customer the full amount paid for the Booking; (ii) Supplier  will receive no payment for the Booking; and (iii) Nogrella will receive no Commission for the Booking.


means, with regard to a Booking, that (i) Nogrella will refund to the Customer prepayment collected amount paid for the Booking; (ii) Supplier  will receive no payment for the Booking; and (iii) Nogrella will receive no Commission for the Booking.





means General Data Protection Regulation (EU) 2016/679.
Nogrella Content means all content on the Nogrella Platform, including customer reviews and Content Modifications, but excluding the Supplier  Content.
NOGRELLA Operations means Emaglobe Limited.
Nogrella Platform means the internet booking platform operated by Nogrella accessible via, related websites, affiliate websites, Distribution Supplier websites, apps, Distribution Supplier apps, tools, Distribution Supplier tools, platforms, Distribution Supplier platforms, devices, or other facilities.
NOGRELLA Parties means Nogrella and the Affiliates, Distribution Suppliers, advertising platforms, and their respective officers, directors, employees and agents.
Indemnified Party means an entity (either Supplier  or a NOGRELLA Party), who seeks indemnification pursuant to Section 10 of the Agreement.
Indemnifying Party means the Party requested to provide indemnification pursuant to Section 10 of the Agreement.
Intellectual Property Rights means all copyright, trade secret, trademark, database, or moral rights recognized by the laws of any jurisdiction or country.
Login Credentials means the user IDs, passwords, and any other information used to access the Supplier  Account.
No Show means a Customer who fails to appear for booked Services through no fault of Supplier .
Party means either Supplier  or Nogrella, as appropriate; “Parties” means both Supplier  and Nogrella.
Payment Service Provider means a payment service provider appointed by Nogrella.
Platform Rules means the rules located at Supplier, as updated from time to time.
Product Offer means an offer on the Nogrella Platform stating that Supplier  will make a specific Service available at a specified Retail Price.
Prohibited Content means content that (i) contains a virus, worm, or other harmful code, (ii) violates any Applicable Law, (iii) infringes the rights of any third party, including privacy rights, (iv) is pornographic, obscene, insulting, objectionable or otherwise inappropriate, or (v) or is defamatory or libelous.
Relevant Requirements means any anti-slavery, anti-human trafficking, anti-corruption, or anti-bribery law, or any trade or financial sanctions, administered, enacted, or enforced by (a) the United States of America, (b) the United Nations Security Council, (c) the European Union or any of its member states, or (d) any country within the United Kingdom.
Remnant Booking means a Booking made prior to the termination date of this Agreement, but scheduled to be completed after the termination date of this Agreement.
Retail Price means the retail price (including any Applicable Taxes and fees) at which Services will be sold to Customers and Travel Agents through the Nogrella Platform.
Second Half means the 16th through the end of a month.
Services means the Supplier ’s tours or activities offered by Supplier  through the Nogrella Platform. If Supplier  operates an attraction, the term “Services” includes the operation of the attraction and making the attraction available to Customers.
Statement has the meaning given in Section 4.5 of the Terms.
Sub-Commercial Agent means an entity appointed by Nogrella to act as agent of Nogrella in its role as commercial agent to the Supplier
Supplier means a person acting in their professional capacity aiming to make a long term profit or entity entering into this Agreement with Nogrella.
Supplier  Account means Supplier ’s account with Nogrella.
Supplier dashboard means the online tool that allows Supplier s to access the Nogrella Platform and to manage Supplier  Content.
Supplier  Content means any content provided by Supplier  to Nogrella, via the Supplier dashboard or otherwise, including Product Offers, photographs, videos, and postings.
Supplier  Marks means the trademark and tradenames used by Supplier  in connection with the Services.
Supplier -Customer Contract means the contract which governs the relationship between Supplier  and a Customer who purchases Services from Supplier  via the Nogrella Platform, the contract may be updated by Nogrella from time to time. The Supplier -Customer Contract is incorporated into the General Terms and Conditions on the following Supplier  and Customer are the sole parties to the Supplier -Customer Contract; Nogrella is not a party thereto.
Supplier ’s Payment Account means Supplier ’s bank account into which Nogrella may transfer payments.
Travel Agency means a Distribution Supplier who resells tours and activities to a Customer rather than facilitating a sale directly from a Supplier  to a Customer.
US Customer means a Customer residing in the United States or any Customer that uses a credit or debit card issued in the United States for payment of the transaction.






About this cookie policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains:

What are cookies ?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

cookielawinfo-checkbox-analytics This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Analytics”.
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How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Manage consent” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit

Penal Terms: has determined certain rules in addition to those listed in the Terms of Service Agreement, Distant Sales Agreement and Money Transfer Agreement, in order to protect the rights of guests and ensure customer satisfaction. As a service owner, if you violate these rules, penalties will apply in proportion to the customer dissatisfaction caused by the violation.

-As a service owner, you are required to fulfill your obligations related to a booking that you have accepted in accordance with the specified conditions. If you cancel a booking you have accepted except for force majeure reasons, your account will be suspended for 6 months. During this time, you are expected to fulfill other bookings that have already been accepted.

-The service owner and workers are expected to communicate with the guests professionally. If a crime is committed by the worker, you, as a service owner, will be removed from the system indefinitely.

-In the event that the service owner or the worker behaves inadequately or unprofessionally towards the guests; makes physical contact in an uncomfortable way; engages in racist, threatening, discriminatory speech or behaviour; does not comply with moral and social rules, as a result of the evaluation, account will be suspended for a period not less than 12 months.

-As a service owner, if you try to bypass the booking process, share your contact information with the guest or direct the guest to a different platform or channel, your account will be suspended for 12 months.

-If a guest creates a request for your listing and you, as a service owner, confirm this booking request, you can no longer increase the booking fee and other price components. If you try to increase the price regarding a booking request that you have accepted, the calendar of your relevant listing will be closed for 6 months.

-If you take actions that will endanger the safety of the guests, as a result of the investigation, your account will be suspended for a period of not less than 6 months.

-If, as a service owner, you change or cancel your service details you have agreed upon with your guest without any justification, the calendar of your relevant listing will be closed for 3 month.

-If there are more people than specified in the personnel category, the calendar of your relevant listing will be closed for 3 months.

-If, as a service owner, you try to provide service with a technical equipment other than the one specified in the listing and if your guest does not accept this change, your account will be suspended by for 12 months.

-Except for force majeure reasons, if you serve to the guest more than 4 hours later than the check-in time, the calendar of your relevant listing will be closed for not less than 1 month. If you do not deliver the boat to your guest except for force majeure reasons, your account will be suspended indefinitely.

-As a service owner, you will be responsible for the accuracy and completeness of the information regarding your listing on If your guests encounter any problems due to incorrect and incomplete information, your listing will be suspended for no less than 3 months.

-If the information regarding the basic service detail is incorrect, your listing will be suspended for 12 months.

-If you cancel a booking in a calendar year without showing a valid reason, your account will be suspended for 6 months.

-If you cancel an option you have offered without a valid reason, your account will be suspended for 1 month.

-If the guest’s contact requests are not answered for more than 24 hours without a valid reason after the booking is made, the calendar of your relevant listing will be closed for 1 month.

-In case your guest is exposed to unhygienic conditions, your listing will be suspended for no less than 12 months, but in any case until the problem is resolved.

-Once the guest’s booking process is over, if you contact the guests regarding the service rating and evaluation received from the guest, your account will be suspended for no less than 3 months and upto 12 months.